Hatton National Bank’s post-COVID strategy to strengthen Micro, Small and Medium Enterprises
(MSME) was presented at the first Policy Advocacy Committee of the Asian Bankers Association
(ABA) held on the 26th March 2020.
“The last year has been especially challenging for us all, however, MSMEs were among those most
significantly impacted by the challenging market conditions. As a bank with a rich history of working
with MSME entrepreneurs, we continued to support our customers through this difficult period by
organizing workshops, supporting supply chain linkages, encouraging digitalization and providing the
necessary financial backing and technical tools to revive and restart their businesses.
“The lessons we have learnt in the past year are invaluable, by sharing our experiences with our
peers in the region, we will be able to navigate future challenges successfully. As such, I would like to
take this opportunity to thank all ABA members and representatives who shared their findings with
the committee,” HNB Executive Director / Chief Operating Officer and Chairperson of the ABA
Special Committee on Policy Advocacy, Dilshan Rodrigo said.
Presenting the paper for HNB, Head of SME Banking, K. Indravasan, highlighted the bank’s
contributions in connecting over 100,000 businesses with its customers to set the groundwork for a
digital marketplace for service providers. The bank also launched a microfinance grant to support
200 small entrepreneurs to revive their business without increasing their financial commitments.
During the pandemic, HNB also supported businesses in adopting digital payment solutions such as
MOMO and SOLO by rapidly onboarding customers in order to catalyze a vibrant cashless payment
ecosystem and also launched new products such as HNB Appigo. Additionally, the bank overcame
challenges in preparing frontline marketing and relationship managers to take on the additional role
of mentor and guide.
Notably, HNB will present a separate paper focusing on its experiences in building an ecosystem
amongst its customers to create new supply chains at the next meeting.
HNB Managing Director/CEO and ABA Chairman Jonathan Alles presented the opening remarks
whilst Erste Group Bank AG Managing Director and Head of Asia, Oliver Hoffman, World Wide
Fund Asia Sustainable Fund Vice President, Dr Adrian Fenton, CTBC Bank Co. Ltd. Executive Vice
President, Financial Technology Development Center, Data Intelligence R&D Division Head, Friedman Wang and Fintelekt Advisory Services Managing Director Shirish Pathak participated in the
meeting.
Representatives of ABA member banks presented their findings on a wide range of experiences from
adapting to the new financial environment, opportunities and challenges of digital transformation,
Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) to preparation for
climate change.
The ABA aims to provide a forum for advancing the cause of the banking and finance industry in the
region and promoting regional economic cooperation. The Committee on Policy Advocacy identifies
critical issues for discussion, formulates policy positions and disseminates its results to national and
international governments and organizations to contribute to policymaking and regulatory
implementation. The committee has done considerable work in several areas such as corporate
governance, local currency bond market development, credit reporting systems and disaster
preparedness.
With 252 customer centres across the country, HNB is one of Sri Lanka’s largest, most
technologically innovative banks, having won local and global recognition for its efforts to drive
forward a new paradigm in digital banking. Over the recent past, the bank was ranked among the
World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine. HNB has a
national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd.
HNB was also declared Best Sub-Custodian Bank in Sri Lanka at the Global Finance Awards 2020, in
addition to winning the coveted Best Retail Bank in Sri Lanka for the 11th time at the Asian Banker
Awards 2020, in recognition of its sustainable growth and continuous improvements in processes,
products and services amidst a challenging macroeconomic environment.
