eChannelling introduces One-touch Tele-Channelling to offer personalised Doctor consultation Services

Reiterating its commitment to pioneering digital lifestyle & health solutions, eChannelling, Sri Lanka’s
largest channelling network and arm of SLT-MOBITEL, launched its all new One-touch Tele-Channelling
Service, offering personalised online video Doctor consultation solution. The new service enables
patients based locally or worldwide to consult Doctors’ online, providing personalized service and
greater convenience.
With a strong pledge to offer high quality digital healthcare solutions and leading Sri Lanka towards
digitisation, eChannelling’s new and own platform for online video doctor channelling is aimed at
helping patients secure the benefits of a remote channelling service, conveniently and uplifting their
lifestyle using cutting-edge technologies.
During the pandemic, telemedicine became a lifeline for many individuals and families in delivering
healthcare. eChannelling supported the nation providing dedicated doctor consultation and remote
monitoring patients’ health conditions via audio/video facilities.
Post pandemic, eChannelling’s new One-touch Tele-Channelling online video consultations solution
integrated through the eChannelling App enables local and international patients to connect with
registered doctors via a video call.
Harnessing the power of technology and improving
access to healthcare, the eChannelling Tele-
Channelling online video consultations offer multiple
benefits for patients such as ability to view a list of
doctors available online in real-time, view sessions for
a particular doctor and place appointments for online
doctors. Patients can book teleconsultation
appointments for doctors who are registered and
scheduled for the teleconsultation service.
Additionally, when a patient places an appointment,
the Doctor will be notified of the appointment
through the Doctor App and he/she will have the ability to initiate a video call to the patient based on
their mutual preference, engaging in consultations at the convenience of both parties. This feature
enables Doctors being able to connect with patient from anywhere, anytime, including those located
Providing greater convenience, patients can initiate a chat with a doctor two hours prior to the session
commencing and 24 hours after the session. To assist the patient, the ability to share medical reports
and earlier prescriptions with the doctor are also available. At the appointment time, the doctor will
initiate a video call to the patient’s last logged in device and the session will continue until the
consultation is over.
Furthermore, the Doctor can also share the prescription with the patient after the session and if any
further clarifications are necessary, patients can raise them within 24 hours after the session via the chat

facility. A view of past teleconsultation conversations with the doctor is also available for better
Patients can download the eChannelling App from App Store/Play Store while Doctors can download the
eChannelling Pro also from App Store/Play Store. More information can be obtained by logging on to the
eChannelling website

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