Extending banking facilities to satisfy growing customer demand, Sri Lanka’s leading private sector
bank, HNB PLC, ceremonially opened the doors of its new state-of-the-art customer centre at
No.65 Main Street Battaramulla.
Relocated from Thalangama, the new customer centre will cater to the growing needs of businesses
and residents in the area. The customer centre was inaugurated by HNB Deputy General Manager-
Retail and SME Banking Sanjay Wijemanne, former HNB Director Dr. Rohan Karunarathne, HNB
Assistant General Manager- Network Management and Business Development Supun Dias, HNB
Assistant General Manager- Operations Sivarajah Nandakumar, HNB Assistant General Manager
Servicers Indrajith Senadhira, HNB Regional Business Head- Greater Colombo Vathulan Ganeshan
and senior bank representatives.
“Given the importance of Battaramulla as a business hub and influential residential areas, we thought
it timely that we relocate to a new facility to offer premium services to this growing customer base
in retail, corporate and SME businesses in pursuing their dreams and goals. As such, we invite our
existing customer base and others in the vicinity to visit us for any of their banking needs and
requirements,” HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne said,
speaking of the special relationships the customer center has maintained with emerging businesses
and retail customers in the area for many years.
The bank’s new spacious premises has been redesigned to simplify customer experiences with quick
transactions, paving the way to connect with the bank staff. The state-of-the-art customer centre
designed to offer customers in and around Battaramulla a new paradigm in banking services will be
open for business every weekday from 9 a.m to 3 p.m.
The newly located Battaramulla customer centre is a visual testimony of HNB’s inimitable acumen,
transformation strategy and evolving brand identity. The bank has taken bold steps to enhance the
operating model of the customer center that has been carefully crafted and designed.
The look and feel of the customer center has changed, to support processes that flow through the
new branding model, supported by well-trained, committed staff. The new concept focuses primarily
on customers ushering them to enjoy the convenience that HNB offers. There are experimental
zones, lounges and sitting areas, self-help kiosks and digital screens powered by speed and simple
HNB aims to provide, zero lag time and downtime, and a floor walker and queue manager to ensure
every customer receive information, service they seek in an agile, simple manner.
Strengthening its presence in the area, HNB also offers the thriving business community, convenient
and digitally enhanced banking services through various digital platforms such as HNB Payfast, HNB
MOMO, HNB SOLO, HNB Digital Banking and a variety of digitally enabled payment gateways