Building convenient and enjoyable banking experiences for customers in the Katugastota area, HNB
PLC opened its first new customer centre featuring a bold, simplified, new design and enhanced tech
HNB hosted a special ceremony in inauguration of the launch of the new Customer Centre at No
154/E Kurunegala Road, Katugastota, with the participation of HNB Executive Director and Chief
Operating Officer, Dilshan Rodrigo and senior representatives of the bank including, HNB Assistant
General Manager- Network Management, Vinodh Fernando, HNB Chief Credit Officer, Nirosh
Perera, HNB Regional Business Head-Central Region, Visuvalingam Sampanther and HNB Regional
Operation Head-Central Region, Senarath Nagahapitiya
“Customer convenience is a top priority for HNB. To that end, we have been steadily expanding our
digital footprint and supplementing this broader reach with an expanding branch network. With the
opening of our new Customer Centre, we are refining our ability to better serve existing customers
and attract new business from across the Katugastota region,” HNB Executive Director and Chief
Operating Officer, Dilshan Rodrigo stated.
The new customer centre has been redesigned to simplify customer experiences with quick
transactions, drastically increasing their relationship with the bank staff.
The newly relocated Katugastota customer centre is a visual testimony of HNB’s transformation
strategy and evolving brand identity. The bank has taken bold steps to enhance the operating model
of the customer center with many months of work in carefully crafted customer propositions.
The look and feel of the center has changed, to support processes that flow through the re-
engineered new operating model, backed by well-trained, committed staff. The transformation
focuses primarily on enabling customers greater control over how they enjoy everything that HNB
offers, using experiential zones. There are lounges and sitting areas, self-help kiosks and digital
screens powered by speed and simple systems.
HNB aims to provide, zero lag time and downtime, and a floor walker and queue manager to ensure
valued customers receive the information or service they seek in an agile, simple manner.
The digital innovation efforts of the financial powerhouse will enable a greater scope of contactless
baking solutions, payments, and settlements in a COVID-struck environment. HNB offers the thriving business community digitally enhanced banking services including HNB Payfast, HNB
MOMO, HNB Solo, Wally-E and other payment gateways.
Open from 9.00 a.m. to 3.00 p.m., the customer centre will feature a complete spectrum of banking
products and services. The ultra-modern customer centre is designed to expand the paradigms of
banking convenience for customers in the area, as well as enhance HNB’s digital and process
transformation efforts to streamline and improve the banking experience. The Manager and the team
at the relocated Katugastota customer center will be available to enhance the banking experiences of
the residents and businesses in the Katugastota and surrounding area.
With 252 customer centers across the country, HNB is one of Sri Lanka’s largest, most
technologically innovative banks having won local and global recognition for its efforts to drive
forward a new paradigm in digital banking. Over the recent past, the bank was ranked among the
World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine. HNB’s long-
term national rating was revised upward by two notches to AA+ (lka) recently by Fitch Ratings