HNB upgrades SOLO with robust bill payments and biometric features

  • Payments now enabled to 120 + billers, in addition to widest array of retail merchants
  • Enables instant payments for all utility bills, school fees, insurance premiums,
  • Facial and fingerprint recognition features for additional security, convenience

HNB’s efforts to accelerate the digital transformation of Sri Lankan banking passed another key
milestone with the addition of extensive new utility bill payment capabilities and biometric features
for its flagship mobile payment app, HNB SOLO.
With its latest upgrade to the app, HNB now offers users the option of settling all of their essential
utility bill payments – from water and electricity to telephone, mobile, and internet bills, as well as
insurance premiums – quickly and conveniently through SOLO.
“In today’s environment it was imperative to provide customers with a convenient and secure mode
of payment for their daily transactions. This is a role which SOLO is perfectly designed to serve.
Already we have been experiencing exponential growth in users and merchants coming on board
with SOLO, or who are capable of making or accepting digital and QR-code payments.
“With the addition of our new utility bill payments feature, we are expanding choice and
convenience for SOLO users and giving them an unprecedented new level of control when it comes
to their finances. This is another important milestone for SOLO, and another small but vital step
forward for the Sri Lankan economy,” HNB Deputy General Manager, Retail Banking, Sanjay
Wijemanne said.
Also included among the new upgrades is a biometric security system which now adds facial
recognition technology and fingerprint scanning options for users, in addition to their customized
four-digit pin.
The bank also offers customers who do not wish to log out of their account daily a 60-day login
option. As SOLO is not restricted only to HNB customers, any individual can link their
savings/current account and debit/credit cards to register and make use of the facilities available on
the app.
Having already linked LANKA QR to SOLO, the bank was among other financial institutions and
telecommunication partners in joining efforts to make cashless QR-code based payments the
standard for mobile phones and digital payments countrywide, in moving towards a cashless and
digitally-savvy Sri Lanka.

Since its launch in 2019, SOLO has witnessed a consistently growing customer base, with HNB
continuously improving its features and functionality by refining its user interface, enabling customers
to experience intuitive, easy-to-use, and versatile QR-based payments.
With 252 customer centres across the country, HNB is one of Sri Lanka’s largest, most
technologically innovative banks, having won local and global recognition for its efforts to drive
forward a new paradigm in digital banking. HNB has a national rating of AA- (lka) by Fitch Ratings
(Lanka) Ltd. The bank was also ranked among the World Top 1,000 Banks list compiled by the
prestigious UK-based Banker Magazine for five consecutive years. HNB was also declared Best Sub-
Custodian Bank in Sri Lanka at the Global Finance Awards 2020.

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